30 day guarantee

If the suit lets your dog down, we make it right.

Your dog is recovering. The last thing you need is an argument about a return. Here is exactly what is covered, what is not, and how to claim.

Refund or exchange One email to start No need to post anything first
The short version

Covered for 30 days from purchase

If your Pupcovery suit tears or breaks within 30 days of purchase, send us a photo or video and your full name. Once we confirm the product has not done what it promised, you choose a refund or an exchange.

Covered

  • The suit tears during normal wear
  • Seams, straps or fastenings fail
  • It arrives damaged
  • The wrong item or size was sent to you

Not covered

  • The original shipping fee is not refunded
  • Damage from chewing or deliberate destruction
  • Anything reported more than 30 days after purchase
  • A refund after you have chosen an exchange
How to claim

Three steps, starting with one email

1

Email us

Send your full name and a photo or video of the problem to info@pupcovery.com. If it arrived damaged, put damaged on arrival in the subject line.

2

We confirm

We look at what you sent and confirm the outcome with you. Please do not post anything back until you have heard from us.

3

Refund or replacement

Choose whichever suits you. Exchanges are sent once your item reaches our warehouse.

Exchanges

Swapping for a different size

If you ordered the wrong size, email us first, then return the item unopened and undamaged to the address below. We inspect it and send the replacement.

Before you reorder, measure rather than guess. Back length decides the size and chest girth confirms it. The full guide is on the product page.

Where to send it

Return address

Care Of Pupcovery
Fulfyld
511 6th St
Madison, AL 35756
USA

Please include your full name, delivery address and contact number in the parcel. Without them we cannot match the return to your order, which is the most common reason a refund takes longer than it should.

Questions

Guarantee FAQ

My dog chewed through the suit. Is that covered?
No. The guarantee covers the suit failing during normal wear, not deliberate destruction. If you are not sure which yours is, send us a photo and we will tell you honestly.
Can I return a suit my dog has already worn?
If it tore or failed during normal wear, yes. That is exactly what the guarantee is for. For a size exchange the item needs to come back unopened and undamaged.
Do I get the original shipping cost back?
No. The shipping fee you paid on the original order is not refunded.
Can I take an exchange and then ask for a refund instead?
No. Choosing an exchange closes the refund option on that order, so pick whichever you would rather have before you reply.
It arrived damaged. What should I do?
Email info@pupcovery.com with damaged on arrival as the subject. Describe the problem and attach photos or video. We will arrange an exchange or a refund.
I ordered the wrong size. What now?
Email us before sending anything back. Return it unopened and undamaged to the address above and we will issue the exchange once we have inspected it. Details on postage and timings are on the shipping page.
How do I know which size to order next time?
Measure your dog rather than going by weight. Two dogs the same weight can be three sizes apart. Take a soft tape from the base of the neck to the base of the tail for back length, then around the widest part of the chest. If you are between two sizes, go up.
My dog is over 90 lb. Will anything fit?
Our largest size fits up to a 30 in back length and a 40 in chest. If your dog is bigger than that, email info@pupcovery.com before ordering and we will tell you honestly whether we can fit them.

Still not sure?

Tell us what happened and we will tell you honestly whether it is covered.

Email our team Opens your email app with info@pupcovery.com already filled in. Looking for delivery times or tracking? See the shipping page.