Is shipping free over 50 dollars?

Yes, to the USA and Canada on standard delivery. Two suits comes to 67.98 dollars and qualifies. A single suit at 39.99 dollars does not.

Shipping and delivery

Most orders land in 2 to 7 business days.

Free over $50.00 to the USA and Canada. Here are the real timings, how to track your parcel, and what happens if something goes wrong.

Free over $50.00 Express available Tracking on every order

Rates

USA and Canada

Option	Delivery	Cost
Orders over $50.00	2 to 7 business days	Free
Standard	2 to 7 business days	$8.99
Express	1 to 2 business days	$19.99
Pre-order	4 to 6 weeks	Free

Two suits comes to $67.98, so a bundle always ships free. A single suit at $39.99 does not reach the threshold.

Track it

Where is my order?

Every order gets a tracking number by email once it leaves the warehouse. You can check the status any time without contacting us.

Track your order

Enter your order number and email to see live status.

Open order tracking

Further out

Remote regions

The 2 to 7 business day window applies to a hub near a remote region, so the final leg can add time. Further delays can happen on the courier side. If your parcel has not arrived within 15 working days, let us know and we will chase it.

Outside North America

International shipping

International rates are volume based and calculated at checkout, so you see the exact cost before you pay.

If something goes wrong

Lost, undelivered or wrong item

Lost in transit

Contact us as soon as you suspect it
If the courier misplaced it we send a replacement
We follow up with the new tracking number

Could not be delivered

Parcels cannot always be left at your door
Follow up with the courier to arrange collection
Usually held at your local post office

Ordered the wrong size? Email us first, then return the item unopened and undamaged to the address on the guarantee page. We inspect it and issue the exchange.

Questions

Shipping FAQ

My dog is having surgery on a set date. Will it arrive in time?

If the date is more than a week away, standard shipping is usually fine. If it is closer than that, choose Express at checkout for 1 to 2 business days. If it is tighter still, email info@pupcovery.com before ordering and we will tell you honestly whether we can make it.

Is shipping really free over $50.00?

Yes, to the USA and Canada on standard delivery. Two suits comes to $67.98 and qualifies. A single suit at $39.99 does not.

My tracking has not updated in days. Is it lost?

Usually not. Tracking often goes quiet between scans, especially on the final leg to a remote region. If nothing has arrived after 15 working days, contact us and we will chase the courier.

Do you ship outside the USA and Canada?

Yes. International rates are volume based and calculated at checkout, so you see the cost before paying.

What happens if nobody is home?

Parcels cannot always be left at the door. Follow up with the courier to arrange a redelivery or collection. It is usually held at your local post office.

How long does a pre-order take?

Pre-orders ship free with an expected delivery window of 4 to 6 weeks.

Which size should I order?

Measure rather than guess, because two dogs the same weight can be three sizes apart. Back length decides the size and chest girth confirms it. The full guide is on the product page. Getting this right first time is the easiest way to avoid a return.